Our customers' satisfaction is our number one priority. Please be mindful of our 30-day return/exchange window - you must contact us within 30 days of your order or you will no longer be able to return or exchange those items.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that to return your entire order, customers will be responsible for shipping costs. For partial returns, please contact us at orders@jvaldi.com for a free return label.

ALL ITEMS FROM OUR CLEARANCE SECTION ARE FINAL SALE. None of these items are eligible for return or exchange.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard free delivery usually takes around 7 business days. If you need expedited shipping, make sure you select that option at checkout.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.